HOW DOES FONDA COLLECT AND HOLD YOUR PERSONAL INFORMATION?
Visiting our website; Information is recorded when you visit and use our website. This information includes anonymised information concerning IP address, pages viewed and interactions with the website (mouse clicks, scrolling), timezone and geolocation, and information captured by cookies. This information is aggregated and viewed anonymously. Information is also collected when you input into forms on our website, including ordering food online, making bookings, making an enquiry and applying for a job at Fonda.
Providing us with information; Information from correspondence with Fonda may be collected and held by Fonda. This includes, but is not limited to, information from verbal correspondence, email correspondence, communication through social media channels, filling in forms on our website and filling in printed forms.
Video surveillance: Fonda restaurants are under video surveillance. This is retained for 7 days.
Information from third parties; Information may be provided by third parties such as someone else making an enquiry or a booking on your behalf. Additionally, where Fonda uses a third party services such as a booking system or online food ordering, Fonda collects personal information you have input. These 3rd party services include but are not limited to; Seven rooms, MrYum, Boomerang, AskNicley, Yumpingo, UberEats, Deliveroo.
WHAT KIND OF PERSONAL INFORMATION DOES FONDA COLLECT AND HOLD?
The types of personal information collected may include your name, phone number, date of birth, email, resume, photograph, gender and other information.
Correspondence: Communication and messages between Fonda and yourself, or between Fonda and third parties may be collected.
Social Media Information: Social media information including social media user details, feedback, comments and photos which relate to Fonda may be collected.
Website Usage Information: Information related to website usage, including browsing of our websites may be collected. This includes IP address, pages viewed and interactions with the website (mouse clicks, scrolling), timezone and geolocation, account registration information, and information captured by cookies. This is anonymized.
WHAT DOES FONDA USE YOUR PERSONAL INFORMATION FOR?
This section sets out the uses which we make of your personal information.
Bookings and Contracts: Fonda may use your personal information in order to administer and manage bookings, orders and other transactions between yourself and Fonda. This includes using your personal information to collect and make payments due, and administer accounts.
Communication with customers: Fonda may use your personal information to communicate with customers regarding enquiries, bookings, hospitality services provided, problems and complains. We may also use your personal information to respond to your submissions, enquiries and requests. We may additionally use your information to carry out direct marketing.
Record keeping: Fonda may store your personal information in order to maintain internal records and archives.
Manage and improve business; Fonda may use your personal information to analyse, audit and administer our business. Your information may be used to assist in improving sales, advertising, marketing processes by Fonda.
TO WHOM DOES FONDA DISCLOSE YOUR PERSONAL INFORMATION?
Storage of Date: Fonda will securely store user’s personal information in Australia or in any other country which Fonda may from time to time offer its services. User’s personal information may therefore be transferred out of Australia.
HOW LONG DOES FONDA KEEP YOUR PERSONAL INFORMATION FOR?
Fonda will keep your personal information for as long as reasonably necessary for the purposes of which Fonda uses your personal information. We may keep your information for a longer duration if required by law.
ACCESSING YOUR PERSONAL INFORMATION
You may contact Fonda in order to access, update or correct any personal information held by Fonda. You have a right to access your personal information, however, there may be some circumstances specified by law where your request will be refused. Fonda will provide a written notice of the reasons for the refusal of your request, unless it would be unreasonable to do so.
Fonda will respond within a reasonable period after a request is made. Fonda may charge a reasonable cost for providing access to the personal information.
Complaints: If you have any concerns or a complaint about a breach of the Australian Privacy Principles, please contact use using the contact details below and inform us of the nature of your complaint.
We will investigate your complaint and endeavour to respond within a reasonable time. If you consider the complaint unresolved, you may then refer your concern to the Office of the Australian Information Commissioner at www.oic.gov.au
Telephone: 0488 014 252
Address: 1/212 Swan Street, Cremorne VIC 3121